Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item MUST be in the same condition that you received it, in its original packaging, unused and unopened in order to qualify for a product refund.. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hi@makespaceandtime.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hi@makespaceandtime.com.

International Orders

We currently do not accept returns on international orders. If accepted, international customers are responsible for return shipping costs and any applicable customs duties or fees, unless the item is defective or incorrect.

Return Shipping Costs

If you’re returning an item due to personal preference or change of mind, the cost of return shipping will be deducted from your refund. We will cover the return shipping cost only in cases where the item is damaged, defective, or incorrect.

Damages and issues

Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. Please include photos, your order number, and a brief description of the issue.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Original shipping fees (if any) are non-refundable.

If more than 15 business days have passed since we’ve approved your return, please contact us at hi@makespaceandtime.com.